Cayman Auto Services takes pride in its repairs and our team work with the utmost professionalism and competency.
Our operational repairs are guaranteed for 12 months from the date of invoice unless otherwise stated, but only where there has been subsequent fair wear and tear and no extreme or abusive use of the vehicle or parts. Water damage will not be covered.
In addition all parts supplied from the manufacturer are covered by the manufacturer’s warranty as stated. You agree to take action to claim directly against the manufacturer’s warranties if we require it in place of any claim against us. Other parts may be sold or fitted by us carrying our own warranty in the same terms. If a part has become faulty in any way you must inform us at your earliest opportunity. The part must remain on the vehicle and the vehicle must be booked into our workshop. We will confirm the fault and arrange for any repair.
Any repairs carried out for water ingress to vehicles offer no guarantee to eliminate the fault completely. We work on a reduction program to help minimise the problem with water ingress to cabriolet vehicles.
These terms and condition of sale of our servicing and goods shall be construed in accordance with English Law. Nothing herein contained is intended to affect, nor will it affect, a consumer’s statutory rights under current legislation.
The Motor Ombudsman can provide CTSI approved Alternative Dispute Resolution (ADR) service if a consumer remains dissatisfied with an outcome of dispute in relation to service and repair of a vehicle.
More details can be found at www.themotorombudsman.org