The best convertible roof specialist

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Coronavirus Update

Home » Coronavirus Update

Cayman Auto Services is Open!

For new bookings and enquiries our helpful team are on hand, so please continue to telephone the office and email us using our website contact forms.

To help protect our customers and staff we have implemented new safety measures. All appointments will be “non-contact”, with our waiting rooms and toilet facilities closed. On arrival all customers are required to leave their keys in the designated “Key Box” and notify staff of your arrival through our intercom systems.

We would also like to remind you that facemasks are mandatory when visiting. Safety Measure will be reassessed and updated in line with Government Guidelines.

We wish all our staff, customers and suppliers good health in these unprecedented times and would like to thank you for your continued support.

 5/5

Read our customer reviews

We pride ourselves on our excellent customer service and our reviews are testament to the services we provide. Please take a moment to read our Google reviews and click here to leave a review for us. We love to receive positive feedback from our customers!

Google Rating

4.9

Based on 182 reviews

Cayman Auto Services Ltd

4.9

Jermain W.

14:21 04 May 21

What a great place. Took my car E93 for diagnostic as the roof would only open a fraction then stop. Adam found the fault. I have re booked car in for repair. I know I haven't got the work done as yet, however the reason for the 5 stars is for outstanding customer care and total understanding of one's situation. And to nikki also for customer service. Highly recommended. Thanks again adam. Looking forward to the breeze blowing in my hair again, after such a long time. See you next month...😁😁😁Once work has been completed, I shall update the review. Thanks again.

Paul T.

16:50 23 Apr 21

"Took my C70 to main agents with roof problem,they quoted £1000 to fix because they could not find the problem, told the car was not really worth repairing. Went to Cayman Autos, fixed within 3 hours and charged £216 including a roof service. You cannot go wrong with this companyJim Stevens

Kamran Z.

18:45 21 Apr 21

Good service and people. They make your car and you feel special.

Hannah C.

18:46 19 Apr 21

Took my SLK to Cayman Autos following a quick google on SLK roof leaks, got the car booked in and they fixed the leak within a couple of days. Now don't have to worry when it rains! Millie is fantastic and a pleasure to deal with. Would not hesitate to recommend Cayman to anyone experiencing convertible issues!

Jamie G.

18:53 17 Apr 21

NIGEL C.

16:11 16 Apr 21

Fantastic garage, booked in my SLK for an annoying leak. There was no charge for the initial diagnosis (£175 minimum at Mercedes), booked in for the following week. I had to change my appointment but Millie sorted a new one with no issues at all. They've done a great job on the car but just as importantly Millie and the team have been a joy to deal with.

Jed D.

18:33 15 Apr 21

I can't say anything else except WOW. If you have a problem with your roof, do not go anywhere else. Tried to speak to main dealers and independents for my C70 and no one wanted to know. Had to travel 100 miles there but they found out what was wrong with it and fixed it in the same day. Highly recommend and thanks to the whole team including Nikki for a 1st class treatment

Alex T.

14:27 12 Apr 21

Just like the reviews say, Cayman are able to sort out issues with roof that no other place is capable of even diagnosing. Very satisfying to get those pesky roof issues sorted for once! Thank you Cayman

Nick B.

11:44 10 Apr 21

I took a gamble on driving all the way down from the Wirral with my Bentley GTC and left it with them hoping for a solution - best decision I could have made. Great service; great result and great savings over Bentley costs! And a special thanks to Millie for going above and beyond.

James E.

21:27 08 Apr 21

If you want a soft top sorted this is the place to go

Pio P.

06:14 07 Apr 21

I would like to say that the whole experience was fantastic from the booking of my appt and down to the diagnostics and fixing of my roof! Caymen Auto is definitely one of the best companies I have dealt with. Your customer service is excellent. You all deserve a pat on the back. Could not recommend highly enough.

Nana O.

19:50 02 Apr 21

Cayman autos are incredible! I had a 207cc roof open stuck overnight, I called in the morning and they fit me in the same day even though the wait was 5 weeks! A visit initially just for them to at least close it for safety purposes, but they diagnosed and repaired within an hour and a half. I literally don’t know what I would have done without them. Super friendly aswel!! Thank you guys, I know where I’ll keep in mind for the future!!

Darren F.

09:45 24 Mar 21

Paul F.

11:43 20 Mar 21

Exceptional level of customer service, very friendly and professional. Did a great job of fixing the car.

Mike D.

08:39 20 Mar 21

The staff at Cayman Auto Services provided an excellent first class service and repair to my Alfa Romeo 939 Spider. My problem was a typical one involving the flap motors, having lowered the roof, I could not restore it to its fully closed position and had to do it manually. I scoured the Internet looking for new flap motors, but to no avail....... until I contacted Cayman. From my first telephone call, Nicki was extremely helpful and advised me that because new flap motors were becoming very rare, they were now using reconditioned motors with great success. Due to lockdown, I delayed booking my car in for repair, but two months later I have a soft top that is working as good as new. Their diagnostic tests confirmed my original thoughts and the money spent in having the whole mechanism serviced proved worthwhile as the two main struts also needed replacing. It may have taken me 5 hours in a round trip to get there, but to have my Spider back in good working condition, for a very reasonable price, is well worth it. Thank you guys for your friendly, courteous and professional service, I would definitely recommend you.

francis W.

10:27 13 Mar 21

I have been in the motor trade for 55 years and someone recommended Cayman to me.I cannot praise them enough,from the initial phone call to the collection of my repaired motor car they were courteous,informative,precise and very fair with their charges.If ever a company deserves success this is it.Adam,Millie,Sophie thank you very much.

M A

16:04 23 Feb 21

I must say if nobody can CAYMAN CAN!

Michael D.

20:29 02 Feb 21

Steven L.

17:02 19 Jan 21

Lee S.

09:40 29 Dec 20

These guys were brilliant absolutely brilliant did everything they said over the phone and more my car was a Bentley and Bentley had quoted a obscene amount cayman did it for 25% of Bentley quote with a 1year warranty I have to mention a special thanks to Nikki who put me at ease from the very 1st moment thanks cayman

Dawn M.

20:27 03 Dec 20

Had my car booked in with a leaking vario roof. Ideally they needed the car overnight but I had work meetings the next day. The team were amazing and repaired all the roof seals within a day, serviced the roof mechanism and handed it back by the evening. The ladies in the office were great, taking care of me even though socially distancing, keeping me informed how the repairs were going and providing a seat so I could rest my bad back. Result: 2 weeks down the road, not a leak or drip in sight! Brilliant service, great work by the whole team. Many thanks

A S

12:36 28 Nov 20

Really great service. I could not find anywhere that would fix my Audi A5 soft top roof (Audi advised the only way to fix it was to replace it) but this company did it no problem. I also used them to clean up the roof and now it looks brand new. Millie and Sophie in particular were super helpful.

scott M.

23:47 22 Nov 20

Rang from Dublin seeking a rubber seal for my Audi. Received very nice help and advice from Millie over the phone. Went out of their to be helpful even though a replacement seal was not available. Their reviews are impressive because their work is obviously impressive but I can also vouch for how pleasant and helpful they were to me. A very nice experience.

Mark T.

09:31 11 Nov 20

First rate service from start to finish. Had issues with my Audi A4 roof, so booked in for a diagnosis. They kept me informed throughout the process and offered excellent advise as to the best course of actions to remedy the problems. Very friendly service and clear that they pride themselves on quality work and customer service satisfaction. I would not hesitate to recommend the company if you have issues with your convertible roof.

Mr M.

02:46 09 Nov 20

Obnoxious owner with a nasty woman co-worker

Derek W.

14:01 04 Nov 20

Neil T.

20:39 28 Oct 20

Problem with my BMW series 4 roof only after one week of ownership! Error code telling my roof is not locked, with constant warning beep! Due to go Cornwall the next day, so Cayman slotted me in for an early appointment the day before at short notice. All error codes cleared, and so far so good fingers crossed.Update: 27.10.2020As expected (and discussed with Adam), a return visit was required as the same fault code reappeared. This time it was evident that a faulty microswitch was causing the fault. Adam got to work on it right away, and a couple of hours later it was all fixed. Quite a way to travel, but well worth it as these guys are THE specialists. Credit to the ladies in the Office as well, as really super helpful and friendly. 100% recommended.

Debbie B.

12:40 21 Oct 20

Visited after issues with my A5 roof and being told by a local company to simply get a new roof I found these guys. Within a few hours they diagnosed the fault and had a plan in place to fix it for a 3rd of the price! Within 2 days my roof was working and the rear window was rebonded which I was told couldn't be done by the local guy. Thanks Cayman Autos! I will be spreading the word and I know where to come in the future :)

brian K.

13:36 17 Oct 20

100% Genuinely caring about the services they deliver will recommend if you need a convertible roof servicing.

Mark D.

19:43 16 Oct 20

Very helpful bunch of people who diagnosed and fixed a wiring issue with my Aston roof. Very pleased with service and expertise. Thanks.

Carlo I.

22:43 14 Oct 20

great service moderate pricing but excellent at what they do

Lee G.

14:02 14 Oct 20

Went to see these guys for a small leak with my M3 convertible. Was told that a seal treatment would probably help and may well resolve the issue. After paying for the expensive seal treatment the problem remained exactly the same. They told me that I would now need to pay more for a water test in order to get a proper diagnosis. Having paid for and got their diagnosis, I would have assumed that fixing the problem would be routine (Since I have now paid for a very thorough diagnosis and they should know exactly what the problem is now?). They said the seals would need re-bonding (an expensive job) but would not offer ANY GUARANTEE that this would fix the problem (Why did I just pay them another £100 for a diagnosis that they wont even stand by?). They said this may or may not fix the problem and is "just the next step in the process" !!! Wont be going back here again. My advice - avoid at all costs- update -The company has responded below and basically tried to discredit my review by saying they have no knowledge of the booking (total lies) and responses to their comments seem to be disabled! They No I cannot post my registration number here! Check your records!This seems to be a standard response for reviews they don't like.Avoid, avoid, avoid.

Adam Ski [.

09:24 25 Sep 20

Bentley Azure 1998 roof mechanism decided to get confused and shut itself down in a huff. I can fix many simple things but not this, it's always well lubricated at joints and drains free. Took them a long day but a limit switch was out of adjustment and not engaging. All fixed now.

Alan

15:23 22 Sep 20

This place is great.Had problem with Z4 roof. BMWdidn't really know the problem.Came here, sorted, fast service and good price. Staff are very friendly. Highly recommended

Peter N.

12:42 05 Sep 20

Succeeded in fixing my roof where others failed. The reception is a bit unnerving. You can only talk to them via intercom and leave your keys in a cardboard box because of the Covid. Non the less they are absolute experts. The technician explained everything about my repair on collection.I would definetly recommend Cayman Auto.

jay O.

12:07 02 Sep 20

Alan M.

09:05 29 Aug 20

So you get home to find the roof on the alfa wont work, panic, make tea contact cayman , and no worries. These guys just don't take no for an answer, thank you very much for the repair super fast turnaround , any roof problems just call cayman SUPERB

David R.

17:20 24 Aug 20

Outstanding. Fixed in the same day. Thank you sooo much. Found you via recommendation and will definitely pass those recommendations on.

luca L.

17:12 11 Aug 20

Had my headrest repaired today excellent service would highly recommend five stars

Mark B.

17:09 06 Aug 20

Very helpful and got my car roof done very quick

oyebola K.

17:10 31 Jul 20

Very satisfied with service

Andy T.

07:31 29 Jul 20

Just had my Audi A5 repaired due to a leaking roof...excellent job done...really pleased with the service and so nice to drive around in a dry car again...was happy with the cost too...good workmanship thanks again.

Taj J.

21:43 22 Jul 20

Excellent customer service from start to finish received from Niki. Originally spoke to Vauxhall about an issue with my hard top roof malfunctioning, they quoted me £274 + vat just for a diagnostic test and informed me they couldn’t book me in until middle of August. I then got in touch with Caymans Autos who booked me in on a day that was convenient to me. Fixed my roof and came back with a price that was a hell of a lot cheaper than Vauxhall. I cannot recommend them enough.

Gemma J.

10:47 22 Jul 20

Jack M.

19:34 18 Jul 20

I took my 2006 Astra twin top there amazing service got it back the next day.Very happy with the results.

Bobby B

14:39 03 Jul 20

Excellent service! Many thanks for mending my E36 roof!😁👏👏

Malcolm C.

18:23 30 Jun 20

Nigel W.

09:44 24 Jun 20

Had a fault with the Eos VW roof not retracting and windows failed to close. The car was taken to the local dealership. And just to say on every level, Pie in the sky quotes and appalling customer service. Some research online and I came across, “Cayman.” Even in these uncertain times. Let me just say great customer service at the front end. Thank you to Sophie and Nicky.The reviews were great. I booked the car in.Diagnostics were carried out and a plan of action to get the work done, discussed. And an option to get some preventative measures put in place. Not necessary but it left me feeling reassured. And happy to get the additional done.Work completed. I couldn’t be happier. Fantastic service. Adam spent a good 30 minutes discussing what was covered off and answered all my questions. Car picked up today.The cost was a fraction of what I was originally quoted. From the dealer.If your looking for a company the prides itself on great customer service, competitive pricing and you have a problem with your convertible. Look no further. You’ve found yourself in very good hands.

Gregory G.

15:14 10 Jun 20

Excellent service, problem solved and memorable hand off experience. Work was carried out very quickly. The personal touch was also great! Would 100% recommend!! Thanks guys.

John J.

11:34 02 Jun 20

My wife's Series 3 M Sport convertible Retractable Hard Top failed in 'open position'Contacted Cayman Auto's and they booked us in for 8.30am the following day.Perfect friendly greeting and left the car for 1 hour for diagnostics.Returned and advised it needed two relays and if I wait, would be 30mins.Car was completed in time and works perfectly.Many thanks to Cayman Auto's for solving our problem - top notch business!!!!

Chris P.

19:26 30 May 20

We had our Ford Focus convertible roof serviced and drains cleared today, absolutely brilliant service as always.We wouldn't go anywhere else but Cayman Autos Sevices.

Mark W.

09:14 29 May 20

What a really nice bunch of people. Diagnosed the problem with the roof on our BMW 4 series convertible and explained remedy including price. They carried out the work as agreed no extra costs. These are difficult times at the moment and this company could not have done more to make you feel safe and confident in their service. I will recommend them without fail.

Valerie M.

15:15 13 May 20

I am so really happy to not only have my roof working again but also that I have found a reliable, friendly, professional company to carry out the work.The problem was diagnosed and I was given the option whether or not to have it fixed with advice that there was a second issue which might require remedy in the future. Yes of course it made the bill more, but I made the decision to have them both done at the same time.There was no pressure to do so, just advice.I highly recommend that if you should be unfortunate to need the services of someone to repair the roof of your beloved convertible, go see these guys.Thanks again Cayman Autos, Redhill.

Kam U.

12:16 12 May 20

Excellent service I received today at Cayman auto services. Had a problem with my BMW e93 roof was opening halfway and not closing on arrival Adam the technician he was very helpful and said it would take around an hour to check the car out I got a call back within 45 minutes saying my car is fixed and there is no parts to pay for just a diagnostics charge a very honest company at a very reasonable price please give them a try if you do have any issues with your roof half an hour drive from Streatham South London excellent service keep up the hard work Cayman autos and I will recommend to anybody I know with roof problems thank you jenny

Sunny R.

16:52 07 May 20

A BIG Thank you to cayman auto they helped me out when I didn’t have many options. The Staff (Jenny & Adam) and Service is Excellent. I would like to also say thank you to Jenny for all your help and for understanding the Situation I was in.If you have a issue with your convertible roof I would recommend you take it to Cayman Auto Ltd.

spike W.

16:29 05 May 20

Roof stopped working think i obstructed it with a case in the boot, honest as anything Cayman Autos fixed in an hour just a reset No Charge was over the moon with the honesty so £20 tip as a big thankyou , great company highly recommended, Thankyou guys,

H M

20:43 17 Mar 20

Excellent service. Very helpful. Fixed the issue

PRETTYCHARLOTTE1

21:44 29 Feb 20

The ladies in the office except one were reasonably nice. The owner was very abrupt and dismissive. Seemed happier for me and my partner to leave than to actually help. Not even the decency to say goodbye when we left. Customer service, people skill and professional etiquette need improving!!

Brenda G.

06:08 28 Feb 20

My VW Eos had been written off as a category N because of damage to the roof mechanism alone.I bought the car back from the insurance company because I had found Cayman Auto Services on Google.They guaranteed to close the roof, give me a quote for a fully working repair and carry out the repair within one day.I decided it was worth the 200 mile trip and they kept all of their promises.My car is now has a fully operational roof and sunroof which is better than ever.I was treated with great kindness and respect by this lovely company. Total professionalism and efficiency.My car was with them for just five and a half hours.Amazing service.

amar R.

09:16 26 Feb 20

These guys are truly amazing and a credit to the motor industry world. I initially took my car somewhere local just because of distance to travel but I urge everyone else out there not to make the same mistake as it's way worth travelling. My car went into a local garage and came back out to me after four days still with the same fault and a bill of £600 with them asking for a further £2000 to repair the fault.I lost faith in that garage took it to Cayman autos and left the same day within 4 hours in fact with the roof fully working and functioning at a quarter of the price quoted by the other workshop.Andy and the team are exceptional, the office staff were great and Andy himself really took the time to fully explain the faults and everything they have done.Honest, genuine and an expert in their field which is rare these days. Thank you guys again.

Tracey

21:20 22 Feb 20

Akram H.

08:00 18 Feb 20

Three technicians and eight months later my BMW E46 roof with still not working. But thanks to Cayman, it got FIXED within six hours. A useful specialist KAROL was extremely helpful and showed me which parts were faulty and did not mind me asking several questions or showing me the specific location of parts. An elite standard of work at a top price you are willing to pay.CAYMAN highly recommended and exremely efficient, their 100% diagnosis cannot be found anywhere else in the Country.

Bartłomiej J.

18:47 16 Feb 20

Great customer service , explained all costs before hand so I knew how much would have to pay, on the receipt explained everything what had been done. Friendly staff upon collection. Prices were also competitive.Would recommend

Danish J.

16:19 09 Feb 20

Amazing people to deal with. Very reasonable with their prices. Don’t get ripped off at main dealers. They are 1000% worth a try. Keep it GuysRegards @ danny (SG Motorhouse Ltd)

Troy R.

17:53 04 Feb 20

Mark G.

20:35 02 Feb 20

5⭐️ service - work completed on time, fully transparent with charges and options available and even offered assistance out of hours on a Saturday when a further, unrelated issue resulted in my roof being stuck open. Saved me £££s and a long wait for a tow. Thank you!

Aftab A.

23:12 31 Jan 20

Vin B

16:45 20 Jan 20

Ian L.

18:37 09 Jan 20

Very professional operation

Richard M.

04:39 22 Dec 19

Nothing To D.

16:46 10 Dec 19

Absolutely 5 Star Jenny and the team were just a breath of fresh air when they worked on my M3. They really know how to keep a customer feel welcome and well treated. Hat tip to you!

Andy B.

14:31 01 Dec 19

Nice friendly reception and I love the job on the car convertible didn't work but now it does I would use them again I'm recommended if you had any trouble with your convertible go there

Arron T.

12:17 28 Nov 19

Excellent service and so welcoming top place they really know what they are talking about

Andy M.

18:46 22 Nov 19

Absolutely first class service.If Carlsberg ran a convertible roof, soft top and hood repair company..............

Tracylloyd L.

09:52 08 Nov 19

Excellent customer service went above and beyond to help me with the problem with my volkwagon eos roof, professional honest and friendly staff .Fixed my roof which was leaking so far no leaks ,one very happy customer will be back when roof needs a service or if I need any more repairs on my roof.Thank you cayman autos

martyn N.

13:27 05 Nov 19

I am a dealer and have been using cayman for years. Decent, honest and experts at what they do at a fair price. I Will keep using them. Martyn

Simon B.

21:11 04 Nov 19

Main dealers these days mainly only do services. With specific problems they often cant solve them. Cayman Auto only work on roof repairs and know their job inside out!!! Diagnosed and ready to repair within an hour!!! fantastic!!! Thank you...Simon

Shabir K.

15:10 25 Oct 19

The only place to go if you're convertible needs work...great team and great service!

Ajit A.

20:32 13 Oct 19

Amazing customer service.From the first phone call with Sophie, to the repairs everything Cayman Autos did was professional, courteous and exemplary.They were a fraction of the cost of Audi, plus they knew exactly what was wrong, rather than dissecting each component one by one.Absolutely amazing customer service, highly recommended and would use them again and again, however I hope I never have to.Adam really knows what he is talking about and Jenny like Sophie provides exceptional customer service.Very accommodating with aftercare too, I had a couple of minor issues, was asked to return and the repairs were carried out at no extra charge.In my eyes the best in the business.

George L.

10:56 04 Oct 19

Service from Cayman is second to none. They have gone that extra mile once again. I can't recommend them enough. Professional and honest. A rare find these days. FIVE STARS. Thank you from George Lloyd ( A very happy customer).

Med N.

12:17 20 Sep 19

Sometimes you can get to know the character and culture of a company when things don't go smoothly. I had an intemittent issue with the electric hood of my 1998 BMW Z3. I left my car with Cayman Autos and a couple of days later I was told the problem was an electric contact and it had been replaced. I paid £170 and drove off, only to find that the problem still persisted and the hood only worked occasionally. This wasn't the fault of the engineers at Cayman. Finding a fault with a failed item is much easier than an intermittent fault and this was brought to my attention.To cut a long story short, I had to take my car back to caymans 3 times and they tried to fix the issue but it was on the final occasion in late August, the problem which I was told was a wiring fault was finally resolved by Adam who I must say is an asset to his company. I wasn't charged any extra money and in my view Adam's persistance saved the day. Despite the fact I had to go back to Cayman three times, Adam was always polite and curtious.I have no hesitation in recommnending Cayman Autos. In a world where human contact is a rarity in commercial life and computer generated ansaphones make us feel like mere numbers, it's good to find a company that has a personal touch and a soul.Thank you Cayman Autos and especially thank you Adam.

Barry G.

09:57 05 Sep 19

Mohammed A.

08:51 30 Aug 19

Back in March 2019 the roof of my BMW Z4 failed. I took my car to Adam to diagnose and fix. He managed to fix it within a few hours and the cost was more than half of BMW! AMAZING! -This week the roof of my car failed again. I went back to Adam so he can have a look. He told me it is very unlikely the same issue would have arisen in this short time and it might be a new fault which would need repair and that would be a new cost.Within 2 hours he called me and told me the car was fixed at no charge as a gesture of good will as i supplied my own micro switch to fix it.I cannot tell you how much of a nice guy Adam is and how amazing Cayman Autos are! This is the best garage to fix convertible roofs PERIOD!If i could give more than 5 stars i would!HIGHLY RECOMMENDED!!!!!!!!A++++++++++++++++++++++++++++++++++++++

South West A.

18:50 19 Aug 19

Absolutely incredible service! Our Saab 9-3 Aero had been to two garages previously with no solid diagnosis or repair. Caymen Auto's managed to diagnose AND repair the problem all in the same day! Superb service, don't waste your time going to other garages for convertible roof problems!

Toby W.

16:17 16 Aug 19

Anthony T.

15:53 08 Aug 19

Just like to thank you guys at Cayman auto Jenny Sophie & Nicky and the technician for fixing my Porsche Boxster roof 1st class service and diagnose the problem very quickly😊 I am very happy now I can drive with my roof down 🌟🌟🌟🌟🌟

Karl E.

13:36 30 Jul 19

Staff are friendly and welcoming the problem with my vw eos roof was diagnosed promptly then I was asked if I wanted to continue with repair...works perfectly now very happy...great service you couldn't find better... Thank you Cayman autos.

tilly H.

20:38 26 Jul 19

thank you from the bottom of my heart .you helped me so much and the price ,well mind blowing cheap your the best simply the best i am so grateful thank you so much

Paulo S.

15:54 12 Jul 19

Mini Cooper Roof was leaking on both sides. Amazing service, the waiting time was spot on! Strongly recommended! Thumbs up for Sophie that picked up the issue just by my description over the phone!

Sarah K.

11:23 09 Jul 19

Rachel S.

13:41 23 Jun 19

They are the best ! Professional, courteous and informative, they sorted my roof out very efficiently, had to make a few trips there but it was worth it, after all, Cayman autos are the best in their field and cheaper and more knowledgeable than the dealerships !! Best customer service bar none , thank you Cayman autos !!

Nelson A.

11:31 18 Jun 19

Highly recommended for any repairs related to cabriolet roof or sun roof issues. Quick, knowledgeable, efficient, a pleasure to deal with. Used then several times for various repairs and service has been exemplary each time.

Richard L.

10:13 17 Jun 19

ConsultaLift L.

09:11 30 May 19

Astra Twintop - Expert diagnosis on my ailing roof quickly revealed a faulty ECU, giving me a definite diagnosis for repair and eliminating the need for guesswork. Fast, effective, friendly service, thank you.Will Borg

teresa S.

15:14 27 May 19

We took our Vauxhall Tigra to Cayman Autos on 24th May 2019 after both the boot and roof failed to open. From first contact with Jenny everything went smoothly with a reminder for the appointment. We arrived an hour early as the motorways were moving well but not a problem, it was taken into the workshop immediately. We were looked after by, I think Lucy, who told us cafes to go to and when we asked about buses into Redhill and Reigate towns she was very helpful in providing a bus timetable and where to catch the bus from which is less than 5 minutes' walk away and even went in search of a carrier bag as we had forgotten to empty the items in the netting behind the seats. Jenny rang us once the diagnostic test had been carried out to explain that the hydraulic pump needed replacing and gave us a price for the work. We agreed to have it done and were told it would be ready by 3 pm. At a little after 2.15 pm Jenny rang to say that the car was ready. On collection it was noted that the seals were dirty and Jenny said it was something we could do ourselves and gave advice on cleaning and a Mercedes part number and name for the lubricant they themselves use on seals. The mechanic who carried out the repair came out and gave us a rundown on what he had done, think his name was Dan, he was really helpful and the roof and boot mechanism are now very smooth. First class service from first 'phone call to driving the car away from the forecourt. Wouldn't hesitate to recommend Cayman Autos for convertible roof repairs, they know their stuff. Thank you to all the team and hope names are correct and apologies if not.

Brian M.

11:23 25 May 19

Jenny N.

10:49 20 May 19

Totally amazing. Job completed and efficient. In so little time. Thank you

Wendy H.

14:36 18 May 19

So booked an appointment for this morning paid for diagnostic ahead and glad to say a fault was found and fixed on the spot which no other garage had done for how many years. Alfa Romeo Roof Spider. Very professional and knew their stuff. Can't remember the last time we were able to drive without worrying if the roof would open or close. Very impressed, also had a roof service which put our mind at rest knowing everything else was in good order. Technician also suggested good housekeeping. Will go back in a years time for another roof service. Thanks Jenny for all the info you gave before we booked the appointment. Wendy & Solly

Misialum

17:13 01 May 19

Good service! :)

John B.

15:43 29 Apr 19

Excellent, friendly, helpful and competent service from start to finish. Recommend to anyone with a convertible roof in need of tlc

Phil J.

09:16 29 Apr 19

Excellent, Swift service to fix the roof on my BMW330i convertable

Kevin M.

18:40 24 Apr 19

Needed my VW EOS roof sorted so decided to go to Cayman Auto Services. From the start they showed a real interest in helping and thoroughly explained everything they could do. They fixed the roof and repaired the leak plus servicing the moving parts. Genuine company with quality standards. Special thanks to Jenny for help with the process.

D H.

12:23 12 Apr 19

Liam Q.

14:27 10 Apr 19

Was recommended to take my car there by a mate.The price was reasonable and they had it back to working nicely. However, when I received my car back they had washed it and most scratches had been cleaned off, buffed out and even touched up. I was amazed and very thankful as this was something I did not request but took a weight off me to get it done.So i am very very happy and would highly recommend.

Matt A.

16:39 05 Apr 19

Hardware S.

05:41 02 Apr 19

Used these guys for a repair to my wife's Mini convertible, service was fantastic, repair was completed in the time they said - would definitely recommend them and will certainly use them again.

vusi Y.

19:08 01 Apr 19

Nick P.

12:08 19 Mar 19

From the initial phone call right through to after I paid the bill I could not have got better service, they were all so friendly & helpful. Even made me a well received cup of tea after a 3 1/2 hour nightmare drive on the M25. The problem with my Tigra roof was diagnosed & fixed in about three hours including a full roof service. I thoroughly recommend Cayman Autos. It's a shame I can't give them 10 stars. Thank you Nick.

Mike K.

01:09 15 Mar 19

I never leave feedback on companies, but after using Caymen autos I felt it was incumbent upon me to do so. This company in general and Adam the technician in particular are absolutely brilliant.After trying four other companies that failed to fix my mini roof, I finally found Caymen. Within a day the problem was fixed and the roof was working perfectly. They have since worked on a mini for me that had previouslybeen messed about with by "experts ". It was a monster mess, but after Adam spent some time on it, again working perfectly. I really did not think this car could be fixed by, but a phone call from Nicky to inform me it was working was both unexpected and very welcome. I really cant recommend Caymen autos enough. Thanks for your hard work, you really are the best.RegardsMike King

S D.

09:22 03 Mar 19

By far, the best service I have ever encountered in my life. So professional and great at what they do. Kept fully informed of what processes were being used and what had been achieved. Thank you guys! Excellent!

Matthew A.

15:10 27 Feb 19

Simply the best company to work on your Convertible . Great knowledge and very helpful

Jimmy K.

15:04 26 Feb 19

Outstanding customer service from Adam, Jenny and the team. Would throughly recommend from JK Cars Cabriolet Specialists.

Ellie D.

03:42 25 Feb 19

Brilliant at sorting out cabriolet roof problems when main dealerships fail! Well worth the 200 mile round trip.

malcolm G.

16:33 05 Feb 19

These people are experts and knowledgable regarding any convertible roof problems, the go-to place to fix a convertible roof, lucy who i spoke to was extremely helpful and informative, well done. +++++

Tariq M.

15:01 24 Jan 19

Very good service

eveerdivad

18:21 12 Jan 19

Very efficient. Great contact. Took my convertible mini in today at 830am sat in a cafe for a couple of hours having breakfast came back all sorted. Works a treat. Would highly recommend these guys. Really friendly too. Thanks again. Dave

Michael K.

16:24 12 Dec 18

Sarah R.

09:13 07 Dec 18

Andrew C.

18:20 09 Nov 18

Excellent service, sorted out the rattle on my volvo c70 roof in no time and even offered to pick me up from the town centre when it was done. Many Thanks.

Barry L.

15:22 17 Sep 18

Very knowledgeable but they didn't lock down my roof, so it popped open at 70mph on the way home. I would still use them again though.

Simon H.

18:48 12 Sep 18

I wasted money with the main dealer and a local indy before trying Cayman to sort out my SLK roof issues. The fault was diagnosed in about 30 mins and fixed the same day, just wish I'd found them before the best summer since 1976 !! Unlike some garages I could mention the staff were all friendly, helpful and professional even arranging a taxi to take me into Redhill shopping centre while the work was carried out. Top marks all round.

Alan W.

13:22 12 Sep 18

Job on Audi A4 convertible completed quickly. Previously non-functioning roof now fully opens and I have option to return for further associated repairs to be carried out at a later date. Kept updated during my wait and regularly offered tea and coffee. No hesitation in recommending their service. Thank you Cayman Auto Services! Alan W

JC L.

08:01 10 Sep 18

Such an efficient and honest company. Out in the sticks for me but nevertheless a pleasure. Great communication .Highly recommended

Loren P.

07:53 05 Sep 18

Fantastics service from booking through to repair excellent communication, thorough and professional would reccommend to all. Thank you cayman autos for the great servic

Tony J.

11:19 04 Sep 18

Richard S.

14:06 30 Aug 18

I was dealt with by the owners Jenny & Adam who carefully explained CLK's have an issue whereby when the front seal starts to deteriorate, rain builds up and runs into the gutter area above the windows passenger and driver where it can leak from. This makes perfect sense. I opted to get the seal only done as this was also broken. I understand there is no guarantee as this may not fix the issue. Fingers crossed and if it does not I will return and get the front seal and roof done. They gave me a good feeling of a very experienced business, with good business sense and a refreshing approach to dealing with my initial complaint during their holiday period.

Paul W

12:26 07 Aug 18

Highest praise.Great workmanship, half the price of VW (& quicker) and ALL the staff were really pleasant. Have had to wait a couple of months for a downpour to check the seals for leaks - all fine, of course. Very, very pleased.

Jason T.

11:46 30 Jul 18

I could not recommend highly enough. Very efficient booking the car in and resolved the issue having run a diagnostic. Very knowledgeable and would not hesitate to return for future problems.

Tulio L.

07:26 25 Jul 18

Excellent serviceNo messing aroundClear pricing, professionalHIGHLY RECOMMEND IF YOU HAVE CONVERTIBLE ROOF PROBLEMS

Lee D.

13:41 18 Jul 18

AMAZING SERVICE was quoted £2800 by VW to fix my roof, Cayman Autos £700 all in, even fixed little bits that was not quoted for, ADAM the owner knows how to give 100% customer service, everyone I dealt with was so professional and helpful.Cannot recommend them highly enoughDONT GO ANYWHERE ELSE

Stewart B.

20:59 26 Jun 18

Absolutely brilliant service from this team. I was booked in and whilst I waited they kept me updated with the issues on my SLK. This is the second time I have had the pleasure of them working on my car and I honestly can’t praise them enough. Keith was very helpful and explained everything in detail as to what had occurred and also what he had done to the car. 100% customer satisfaction. Why can’t all companies work this way. I would certainly recommend Cayman autos.

Chris T.

10:56 23 Jun 18

Excellent diagnosis and service. Reasonably priced. Friendly and helpful staff.

Lesley H.

14:53 20 Jun 18

Can’t thank Nicky and team enough, the service I received went far and beyond anywhere else I have ever been. Such nice people, would highly recommend them.

Jeremy

13:01 02 Jun 18

The roof on our 370z had gone a bit random, not a problem for Cayman. Excellent service from an excellent team. Thanks.

Simon F C.

21:49 31 May 18

Brilliant team helped me get my soft top repaired cannot recommend highly enough. They know all convertibles inside out and are reasonably priced and extremely helpful. Thanks guys

Malcolm C.

06:34 11 May 18

Fantastic place to get your car done a+±+++

Danny F.

10:06 09 May 18

always been really top class, have used numerous times

Jack D.

08:00 25 Apr 18

I drove my wife's EOS from Nottingham to have Cayman fix the folding roof which had stopped working. The staff in the office were friendly and helpful setting-up the appointment and Adam diagnosed the problem within a couple of minutes of my arrival. He sent me off to a cafe round the corner and fixed the roof within the hour. A brilliant service.

d:class A.

07:51 24 Apr 18

Adam and the team are incredibly knowledgeable, professional and extremely helpful. We cannot recommend them enough. they have provided us with 7 years of first class service.

RK L

22:48 10 Apr 18

Nicky and Jenny were two of the nicest people I have come across. Genuine specialists with convertible roofs, resolved the issue with my bmw 6 within a fast turnover time. Great comms, very accommodating, engineers were very knowledgable. Do not go anywhere else, they provided a superb service at a reasonable price. Many thanks.

Luc RF R.

17:23 04 Apr 18

Honest service. Sunroof repair from BMW cost over £3500, they rebuilt my panoramic sunroof for £1500.00 and told me how to maintain it.

Kim H.

13:22 25 Mar 18

Fixed my sunroof same day, although I had to return following day (2 hour drive) because there was a fault. But good service and they k ow what they are doing.

Eugen C.

13:53 02 Mar 18

Super fast service!!! Staff very friendly .Will recommend to everybody .5 * * * * *

Keith W.

17:52 28 Feb 18

Kathy C.

10:50 20 Feb 18

Such professional service. Very helpful office staff

Tedge S.

06:54 01 Feb 18

Freindly staff

Deborah Kirk J.

15:30 31 Jan 18

The fault with my electric roof was diagnosed and fixed within a few hours - it was 3-hour round trip from home, and Adam saved me the trouble of having to come back on another occasion.From the moment I booked the appointment, right through to a query afterwards, Adam, Nicky and Jenny have been extremely professional, offering excellent customer service.I plan to have a convertible for the foreseeable future, so I imagine I'll be making a return journey at some point! :)

Sorcha D.

10:03 13 Jan 18

Whilst Williams BMW quoted a crazy 17000. After having paid £120 to tell us the bad news and a whole day... just when you think you will never be able to drive it with the roof down we found these great guys. Within an hour they told us the problem and had it fixed within 3 hours for a reasonable price... And if that wasn't enough they were super lovely. Professional, communative and honest. Thank you

A E

14:21 06 Dec 17

Great service from Adam, Nicky and Jenny. Fixed my faulty R129 roof with a simple reset of error codes saving me 500 odd quid. Very happy. Really genuine and honest people. Recommended highly! All done within the hour too. Ace!

Robert B.

18:47 21 Nov 17

Did a great job fixing my BMW E36 hood, highly recommended!

fliss C.

21:39 19 Oct 17

Despite having an extended warranty on my 4 year old EOS I was charged £96 by the VW dealer I bought from, for an inconclusive diagnosis on my faulty roof mechanism and was then told it would cost £198 for further diagnosis plus any additional costs for parts and repairs which would require booking my car in for 2 to 3 days. Found Cayman Autos through their amazing reviews, they booked my car in two days later and resolved the issue in two hours for £400. Cannot recommend highly enough A*

Kev M.

19:49 05 Sep 17

Impeccable service.I first took my 2009 Z4 down to have a fault diagnosed, which the guys here fixed within a couple of days. A week or two later the same fault occurred, and I contacted Cayman. They asked me to bring the car straight in, and spent an entire weekend working non-stop to repair it - which they eventually did by rewiring the entire roof.When I went to pick that car up for the second time I was expecting a huge bill, but Adam wouldn't charge me a penny. He said they should have got it right the first time.Phenomenal service. I'd recommend them to anyone.

Martin K.

07:59 21 Aug 17

Thank you for your expertise and fabulous service . Your company has a very welcoming and efficient ethic - no surprise that you have the reputation for best in the business.

Jerry W.

21:29 19 Aug 17

If Carlsberg did garages .......What can I say? The roof failed on my BMW Z4 E89, and it was not an easy fix. Right from the off, the Cayman Autos staff were courteous, diagnosed the problem and helped me liase with the dealer that I'd purchased the car from. I had driven 80 miles for these guys to weave their roof magic, and every mile was worthwhile. God forbid I have another problem with the roof, but if I do, then it will be these guys I will enlist the help of. Many thanks again to Adam, Marcus and the two wonderful girls in the office.Hopefully, in the nicest possible way, I wont have to go there again, but if I do, then it will be with the confidence that my roof problem will be in the right hands.All the very best to this tip top establishment.Jerry.

Samantha K.

14:50 24 Jul 17

After a few unsuccessful visits to local garages, I decided to look further afield for a specialist who could fix my Vauxhall Astra Twin Top Roof. I had problems with it for weeks and needed someone to look at it who knew what they were doing.I came across Cayman Autos after researching online, and got in touch to explain my problems. They seemed confident they could fix it and get me back on the road the same day, so I booked it in for a Saturday and made the 2 hour trip to the garage.I dropped it off at 8.30 and got a call an hour later advising me what the issue was and how much it would be to fix. I agreed to go ahead with the work and picked my car up at 12pm.I was really impressed and so happy to get it fixed and back the same day.Everyone I talked to/dealt with at Cayman Autos was friendly and professional, and I would not hesitate to recommend them to anyone looking for a convertible specialist garage.

Jay O

18:05 22 Jul 17

Friendly Team at Cayman. Called up earlier in the week and they accommodated me within a matter of days where nobody else would. My E46 3 series' roof just wouldn't operate at all. Work completed in 3 hours and at an affordable cost. Keep it up guys and thanks again!!

Ramon C.

10:42 17 Jul 17

Genuine and friendly staff and good service.

Brendan L.

07:50 14 Jul 17

Excellent service and technical ability on my Porsche 911 964 hood which is 27 years old. Did not charge me for a fault under warranty and took time to explain what went wrong and how to avoid it reoccurring - very impressed and highly recomnended.

Gareth P.

10:49 09 Jul 17

GDT Motors L.

18:31 28 Jun 17

Very pleased with service received. The Team managed to repair the roof on our Mercedes SL R129 today and made some good/valid recommendations on what is required going forward and estimated costs involved. Received same day service so arrived with roof up (Not working) and left with roof down (Working).Keep up the good work 👍Best Regards from all at GDT Motors Ltd

Rob E.

15:51 25 Jun 17

Put my VW EOS in to identify water leak and clear drains and paid £120 + vat. Got car back was told seals need cleaning and treating with Krytox ata cost of £860 + vat. We were told it would take 4 days Labour to complete. I decided to make some enquiries and went direct to local VW dealer who quoted me £280 inc vat though they said it was an easy enough job to do so I decided to do it myself. Whilst I was cleaning the seals I found that one of the drains was blocked with some mastic which I found quite remarkable considering 4 days prior Cayman had apparently cleared the drains. Job took me a day to do it thoroughly at a cost of £40 for the Krytox. Considering I paid £144 to essentially have a bucket of water thrown over my car, drains blatantly not unblocked and to be told it would cost me over £1000 to repair I'd suggest to avoid at all cost.

Mark I.

20:41 24 Jun 17

Had a problem with my Astra Twintop H version roof, it kept stopping when trying to lower it. So I took it to my local Vauxhall dealer whose "roof expert" after having the car all day Informed me that it was a faulty pump and it was going to cost over £2,000 to fix.As this would effectively make the car worthless, what's the point of having a convertible car if the roof does not work? I decided to check around.A quick check on the internet and I found Cayman, a phone call and the car was booked in for a couple of days later with a fixed price 25% of Vauxhalls price if it was going to be a new pump.So at 11am, I turn up at their workshop, warmly greeted and told where the nearest cafe was and they would call me when it was ready.I had just git my cup of tea.when 20 mins my phone went off telling me that the car was ready,The cost £72 for the diagnostic. No parts needed as the problem was one of the sensors had moved in its holder. It only needed to be repositioned correctly and the roof worked perfectly.If you have any problem with your roof, take it to them. They will check it properly and do a fantastic job.I went back to my local Vauxhall Dealer and asked them to explain why their "expert" could not find the problem in a day. Their explanation was "Our engineer felt the pump was slow and we gave you a quote for a worst case scenario ". If I had them do what they recommended I would have been seriously out of pocket.The lesson learned, if you have a roof problem with your Vauxhall, don't waste your time with their so called "experts", bring it to Cayman straight away. I am still having Vauxhall service the car so I get a dealer stamp, but if they find any problems that need fixing I am getting another opinion as it could save me a lot of money.Thank you the staff of Cayman Auto Services I would recommend you to anyone who has a convertible.

Simon C.

13:22 23 Jun 17

Outstanding from start to finish!Jenny on first impressions was absolutely fantastic, nothing too much trouble. Then to back her up came Adam who is a magician and fixed the mini roof in no time at all. If you are looking for a smooth service and excellent workmanship on your car convertible roof - this is the ONLY place to go! Thank you for exceeding high standards.

Peter T.

10:51 21 Jun 17

Just had one of our sales cars repaired at Cayman. Had it diagnosed before I got home on the train back to work and fixed within a day.Excellent service and nice people to deal with.Thanks again and look forward to dealing with you again in the future should the need arise.

PETER B.

06:21 15 Jun 17

Probably the only place in the country that can fix defective coupe cabriolets !

Sajid Q.

21:16 28 May 17

Amazing service we had a problem with the roof on our mercedes and the dealer said the pump was faulty and quoted £3000. When these guys checked it and was something totally differant saved me a lot of money. Highly recommended excellent professional guys. Thanks

John T.

13:12 20 May 17

I had an issue with my BMW 6 series convertible roof.My main dealers answer was a new roof at over £12,000 plus vat and fitting.I contacted Cayman autos and Jenny assured me they could repair it......so I shipped the car over 400 miles to them.....car arrived in the morning and I received a call to say the car would be ready for collection at 5pm the same day.Bill was £480 and I was delighted.Genuinely nice, extremely knowledgeable people.I can't recommend them highly enough.John

Geoffrey P.

16:35 09 May 17

Well recommended went above and beyond Good service roof fixed even found electrical fault fix that free of charge recommended

Bob R.

20:44 06 May 17

Had a terrible time trying to get the roof fixed in Kent...SLK 350...main agents and independent Mercedes garages failed.Adam and the very helpful ladies got it sorted in no time making it so well worth the drive.This chap knows what he's doing and prices excellent...i trust them.

thomas B.

11:53 30 Apr 17

We had a problem with the roof on our Mini convertible which the BMW Mini Centre charged £96 plus VAT to diagnose. The result was that in their opinion a new roof frame was needed at a cost of £5,584.77 plus V.A.T. for parts alone.We took the car to Cayman Auto Services who discovered the real fault, which was a kinked hydraulic pipe, and repaired it within two hours at a cost of £240 plus V.A.T.We can't praise Cayman enough for the service they provide. Very obliging and friendly and as you can see very expert.

jon M.

11:36 29 Apr 17

Specialists in convertible roof repairs. Very helpful and friendly staff.

Mark B.

18:52 13 Apr 17

If you want to get your convertible fixed there is only one place to go

Dinesh P.

18:40 30 Mar 17

Rang up about a fault on my Mercedes slk roof. The friendly staff were able to see me the same day, and fixed the fault in 90 minutes, also gave a year guarantee. These guys are seriously efficient and professional. 10/10 for the perfect service.Thank you Cayman Autos!

Peter C.

16:47 28 Mar 17

Excellent service. Problem with roof mechanism was diagnosed and a quotation was given to fix using a second hand part (the original Vauxhall part would have cost more than the car was worth!). Repair made, all working again. Well worth the trip up from Dorset. 10/10 for professionalism and all round service. Recommend Pepe's for breakfast-while-you-wait.

Dan B.

17:04 06 Mar 17

The Cayman Autos team and Adam (the owner) are a credit to the automotive repair industry. From the get-go there is an air of trust and sense of being properly looked after, something that's very hard to come by these days when taking your vehicle into a garage for any repairs.Cayman first diagnosed my BMW 335i hard-top convertible back in 2016. The diagnosis was in-depth and was all done within the space of an hour. We quickly booked the vehicle in and repairs were made. The work that needed doing was relatively introvert as there were several problem-areas within the roof, and as such the vehicle needed to go back in for a second session after the first set of seals etc were allowed to settle.At every area of the process and communication with Cayman, they show the utmost professionalism and are all a very delightful bunch to deal with; including Adam himself, his technicians and the lovely ladies at reception.Cayman are honestly a huge credit to the industry and I would recommend them to anyone as you get what you pay for with specialist repairs and it's worth the money for the peace of mind you have + the after-sales service - not to mention they clean your vehicle inside and out on collection.10/10 Cayman Autos - Dan Brooks, BMW 335i 2007 hard-top convertible.

Kaiser Cane C.

07:03 09 Dec 16

ian C.

07:03 27 Aug 16

these guys know there stuff. friendly polite. highly recommend.

John B.

07:38 04 May 16

without doubt a first class service repairing the panoramic roof on my bmw 5 series i can now enjoy open top driving in the glorious summer weather we are having.Thank you to all at cayman autos for the speedy repair to my roof and for the first class service i received from start to finish i highly recommend this company their service and professionalism is absolutely FIRST CLASS.

Dee S.

15:09 09 Mar 16

This garage is one of the best and most efficient I have ever visited or used. They were able to diagnose the problem with my Eos roof within an hour, and have it repaired in a day. Their customer service is amazing with extremly nice staff who are helpful and make you feel at ease. I would recommend them to anyone. They literally saved my baby (Eos)! They deserve more than than 5 stars.... Thank you staff... 😊

Phil

13:36 11 Dec 15

Friendly & efficient service and well priced. Thanks Adam!

ANTHONY B.

06:59 02 Oct 14

I just bought a Scooter from these guys and subsequently drove it Across the HILLS of PENNINESHIRE (Via Windsor, Buckingham etc) ...WOW!!!, What a RIDE!!! - the scooter is a 69cc MALAGUTI and I am EXTREMELY HAPPY!!! ...I spent MORE on general Expenses than I paid for the Bike (in getting back to the suburbs of Manchester)

Tony C.

06:29 19 Jun 14

Took a recently purchased mini convertible in with what other people had told me was an unusual alignment problem. Adam diagnosed the fault quickly and turned it around a day early. I have no doubt that I would have been charged more had I taken it to a less experienced garage, or certainly a main dealer. Very happy - would definitely recommend.

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